Newsletter

Privacy Policy

Introduction

Thank you for supporting Red Apple Furniture. In order to protect your personal data when you enjoy shopping at Redapplesa.co.za, we have drawn up this contract which is actually a contract governing your using of our services.

 

Personal Data Definition

Personal data is information that directly or indirectly identifies a living person. This can be anything from a name, photo, address, bank details or, more digitally speaking, an IP address or even social media posts.

 

Personal data we collect

Depending on the products and services you use, we need to collect and process different kinds of personal data from or about you, which will in general be :

 

•             The profile information (the information you provide when you create an account and complete your profile. For example, your name, surname, language and country from which you interact with us etc. And you can correct your profile by yourself at any time);

•             Purchase information (the information we collect when you make a purchase. For example, information on your purchases, orders, returns, your delivery address, your ID information, your credit or debit card information ( upon your additional consent), your contact information, etc).

•             The device, geolocation, information (the information we collect from the device you use to visit our websites. For example, the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services).

•             Information about your tastes and preferences, browsing information. (the information we collect and analysis when you visit our websites. For example, style preferences, frequency of visit, etc).

 

 

How We Use Your Personal Data

 

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

Red Apple Furniture determines and controls how to process your personal data as data controller for the following purposes:

 

•             Providing, improving, and developing our products and services

 

 We use your personal data to help us provide, improve, and develop our products and services. This may include using personal data for purposes such as complete shopping process, improving the users experiences, data analysis, research, and audits. Such processing is based on your prior express consent or our legitimate interest in offering you products and services.

We encourage you to read those rules of privacy policy carefully before participating. If you no longer wish to agree above services we provide, please contact us to opt-out.

 

•             Communicating with you

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for directly marketing purposes, please contact us to opt-out.

We also may use your data to process and respond to your requests when you contact us. If you no longer wish to agree above services we provide, please contact us to opt-out.

 

•             Offering and measuring targeted advertisements and services

Subject to your prior express consent, we may use your personal data to personalize your experience with our products and services and on third-party websites and applications and to  determine the effectiveness of our promotional campaigns. You are free to choose whether receive promotion information or not. If you no longer wish to agree above services we provide, please contact us to opt-out or choose”unsubscribe” to opt out in those e-mails.

 

•             Promoting safety and security

Subject to your prior express consent, we may use some technology measures to protect your personal data for helping verify accounts and user normal activities, as well as to promote data safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

 

 

How We Store Your Personal Data

 

We may take technology measures to make sure your personal data record is complete and accurate, such as cookies and similar technologies. And Subject to your prior express consent, we may store our processing record of your personal data for ten years.

 

We use cookies and similar technologies to provide, protect, and improve our products and services. By doing so we are able to personalize content, offer and measure advertisements, understand user behavior, and provide a safer experience.

 

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to view our products and services.

 

Data Security, Integrity, and Retention

 

We use reasonable, technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is limited to our employees, contractors, and agents who need access to such data to perform their assigned job duties.

 

It is important that you take precautions to protect against unauthorized access to your Red Apple products, account credentials, and computer or other devices. If you feel that the security of your account or personal data has been compromised, please contact us immediately at info@redapplesa.co.za

 

Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

 

 

 Checking your details

 

You can check your personal data via entering "My Account".

 

Deleting your Information

 

Please contact us when you find it necessary to delete your information :

(a) Personal data for providing, improving, and developing our products and services. If this type of data is deleted, your account will be close because your account can not be used normally without this type of data.

(b)Personal data that we use to communicate with you. If this type of data is deleted, we will be unable to contact you. Please make your decisions cautiously.

(c)Personal data to offer and measure targeted advertisements and services. If this type of data is deleted, you will not receive the latest marketing news and personalized shopping services.

(d)Personal data relating to promoting safety and security. If this type of data is deleted, your account will be strongly threatened that you may not use your account normally.

 

If you delete your data, we have no obligation to retain your data, and we may delete any or all of your data without liability.However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, if required by law, or for legitimate purposes, such as analysis of non-personal data, account recovery, auditing our records, and enforcing our rights and obligations under our agreements.

 

Closing Accounts

 

 Please contact Red Apple Furniture to close your account in relation to the following uses of your personal data:

providing, improving, and developing our products and services;

communicating with you;

sharing your personal data with third party partners for marketing communications;

offering and measuring targeted advertisements and services; or

promoting safety and security.

 

If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, if required by law, or for legitimate purposes, such as analysis of non-personal data, account recovery, auditing our records, and enforcing our rights and obligations under our agreements.

 

 

 Your Rights

 

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.

 

To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain.

 

There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.

You may Contact Us to exercise your rights. We will do our best to respond to your inquiries within 30 days.

 

Information Security

 

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is strictly limited to our data controller, data processor, data protection officer who need access to such data to perform their assigned job duties. We have built up recovery system to prevent your data from destruction, loss, alteration, unauthorized disclosure caused by automatic technology.

 

It is important that you take precautions to protect against unauthorized access to your account credentials, and computer or other devices. “personal data breach”means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. We will investigate any complaint and notify the individual of the outcome of the investigation  within a reasonable period.


Data processed by Third-Party


Other Third parties that may reach your information

To provide better products and service for our customers, we may mainly transfer your data to the two types of third parties,


(i)Third party related to Advertising & Marketing——Google、Facebook、Twitter、Amazon、Pinterest, etc.


Information of your activities on our website, for example, what products you like to browse, may be transferred to these third parties. You may receive Communication letters on advertising and marketing in your e-mail sent by us and/or selected third parties. You have the option to opt-out of receiving marketing communications from us and/or selected third parties. When you register a new account, you may choose "unsubscribe". When you do not want to receive advertisements from us and/or selected third parties any more, you should opt-out by contacting us (e-mail) or click on the "unsubscribe" link in any email communications which you receive.


(ii)Third-party related to Payment & Delivery


If you make a purchase from our store, your payment and delivery information will be necessary to the trade. Your information may be transferred to third parties above and processed by them. We promise that appropriate or suitable safeguards, for example, encryption technology, will be provided to ensure security of your information This type of personal date is so important to your purchase activities that we strongly recommend you to think twice when you want to delete or object to the processing of these data.


 About Third-party websites


Our website may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not share your information with them unless your permission or other legal basis authorize us to do so. Please check these policies before you submit any personal data to these websites. We should not be liable for personal data breach caused by these third-party websites.

Cookies and Similar Technologies
We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.


Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Types of Cookies

Strictly Necessary Cookies

In order to provide you with fundamental services of our website,such as visit our website or make a purchase,these cookies are essential. If you disable these cookies, we will not be able to fulfill your request. 

Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you. 

Functionality Cookies

These cookies may remember the operations such as your preference so that we can provide you with better services and improve our operation models.If you reject these cookies, you may not be able to use certain functions of our websites.

Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising more personalize to you.These cookies may  remember the websites you have visited and share them with the third parties such as advertisers.If you reject these cookies, you may not be able to use certain functions of our websites and services, and it may affect your experience.

Social networking cookies

These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.If you reject these cookies, you may not be able to use certain functions of our websites , and it may affect your experience.

Cookies Placed by Third Parties

You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies.We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.

This Cookie Statement does not apply to the cookies, applications, technologies or websites that are owned by and/or operated by third parties, or such third parties' practices, even if they use or access our technology to store or collect information. To understand how third parties use cookies, please review their privacy policies.

Controlling and Opting-Out of Cookies

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.

Service Providers

 

We share personal data with companies that provide services on behalf of us, such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data  analytics, providing customer service, and conducting customer research and satisfaction surveys. These companies are obligated to protect your data and may be located wherever we operate.

 

Changes to this Privacy Statement

 

From time to time, we may update our Privacy Policy to reflect new or different privacy practices. We will place a notice to our customers when we make material changes to the Privacy Policy. The modification of the Privacy Policy is of great significance to ensure your rights on personal data.

 

Consequently, we sincerely recommend you to check the Privacy Policy available online periodically. Additionally, you are always free to check the Privacy Policy  through quick links whenever you need to input your personal data. Simultaneously, we will notify you about the modification by sending a notice to your account. There will be an special quick link in your account to offer the full text of the Privacy Policy.

 

Contact Us

 

 If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us:

In relation to the use of your personal data for the following purposes:

Providing, improving, and developing our products and services;

Communicating with you;

Sharing your personal data with third party partners for marketing communications;

Offering and measuring targeted advertisements and services;

Promoting safety and security;

For the provision of products and services you requested.

How can we help you?

HELLO, WELCOME TO RED APPLE.

If you would like more information,
just click START WHATSAPP CHAT below.

Red Apple

START WHATSAPP CHAT

Social QR Scan

Facebook QR Code Linkdin QR Code Twitter QR Code Instagram QR Code Whatsapp QR Code
Facebook Linkedin Twitter Instagram Whatsapp